Payment can be made in cash or by credit card at the Sangakutaro-Shop before or after the tour. However, all other payments (lunch, bus, cab, etc.) except for the tour participation fee and equipment rental fee must be paid in cash.
You can pay your guide in cash on the day of the tour (if you need a receipt, please pay at the Sangakutaro-Shop).
Payment Timing
On the day of tour
Cancellation and Refund Policy
Cancellation charges will be incurred for cancellations made by the customer except in the case of flight or ship cancellations. (100% on the day of the tour, 70% the day before, 30% 2-14 days prior, 10% 15-30 days prior)
Please contact us by phone as soon as possible. (Phone number: +81-997-49-7112)
If the tour is cancelled before departure due to bad weather, road closures, etc., a refund will be given.
Liability Disclaimer
While we take all necessary precautions, participants join our tours at their own risk. We are not responsible for accidents, injuries, or loss of personal belongings during the tour.
Privacy Policy (Handling of Personal Information)
We take the protection of personal information seriously and handle customer data with the utmost care in accordance with Japanese law.
Purpose of Collecting Personal Information
We collect personal information for the following purposes:
To process tour reservations and provide the requested services
To contact customers for confirmation, pre-tour arrangements, and emergency communications
To improve our services based on customer feedback
Use of Personal Information
Personal information submitted by customers will be used for registration on our customer list, notification of notices, etc. from the Company, outsourcing of the Company's business to subcontractors, travel insurance subscription procedures, emergency response, and other related operations.ments, and emergency communications
To improve our services based on customer feedback
Management of Personal Information
We implement strict security measures to protect personal data from unauthorized access, loss, or leakage.
Personal data will not be disclosed to third parties without customer consent, except when required by law.
Third-Party Sharing
We do not share personal information with third parties except when necessary for tour operations or when legally required.